Ordering and Delivery

Where do you deliver, and is shipping free?

We offer Free Delivery across Mumbai (Western Line) and the Vasai–Virar region. All deliveries are handled by our dedicated in-house partner, Avva Logistics, backed by over 30 years of expertise.

What are the home delivery dates for 2026?

All home deliveries will take place between September 11, 12, and 13, 2026.

⚠️ Note: NO home deliveries will be made on September 14, 2026.

Can I pick up my idol directly from your store?

Yes! You can opt for store pickup during checkout and collect your booked idol directly from our shop between September 10 and September 14, 2026.

• Store Address: Shop No. 1, Shalibhadra Regency, Nalasopara - Vasai Link Rd, Nala Sopara, Yashvant Viva Twp, Nalasopara East, Vasai-Virar, MH - 401209.

What payment methods do you accept?

Online Orders: Credit/Debit Cards, UPI (Google Pay, PhonePe, Paytm, etc.), Net Banking, and Digital Wallets.

• Store Pickup: Cash payments are accepted at our physical store during collection.

FAQs

Payment

Do you offer Cash on Delivery (COD)?

Cash on Delivery (COD) is not accepted for online orders. All home delivery orders must be fully prepaid.

Are your idols eco-friendly?

How long does a Shadu Mati idol take to dissolve during Visarjan?

Will the actual idol look exactly like the photos online?

Yes! Our idols are 100% eco-friendly, handcrafted using natural Shadu Mati (clay) and painted with safe, water-soluble colors.

Product & Materials

Small home idols typically dissolve within 4 – 12 hours in a bucket or tub of water.

What should I do if I receive a damaged idol?

Product photos are for representation purposes. Because every idol is individually handcrafted and hand-painted by master artisans, slight variations in color, paint shade, and minor detailing may occur.

Damages & Cancellations

While damage is extremely rare due to our specialized logistics, we have you covered:

• Record Proof: Take a clear, continuous unboxing video and high-resolution photos showing the damaged product as soon as you open it.

• Notify Us: Contact us within 4 hours of delivery via WhatsApp/Call at +91 91686 11141 or Email at info@ganpatiwale.com with your Order ID and the proof attached.

• Resolution: We will immediately send an in-stock replacement. If a suitable replacement is unavailable, a full refund will be processed to your original payment method.

Can I cancel my order?

Cancellations requested on or before September 10, 2026, are eligible for a 50% refund(the remaining 50% covers non-refundable preparation and holding costs). No cancellations are allowed after September 10, 2026.