Return policy

Read our terms and conditions for a transparent experience in ordering Ganesha Idols this festive season

Cancellation Police

• Once the idol is ordered, cancellations are not permitted.

• In the event the payment is not cleared or processed within 4hrs of order placement, the order is subject to auto cancellation.

Idol Changes

• Changes to the orders are not supported. Please make your selection carefully.

Damages

Our logistic partner Avva Logistics & SCM Services has experience in delivering packages throughout India for over 25 years. We safely and professionally package the idols with appropriate packaging materials for defect-free delivery. In the unfortunate event of damage to your idol, we appreciate your cooperation in helping us provide alternative available options. Customers will be required to choose from the available options in these situations. Please understand that breakages are uncommon however are not unlikely, and your understanding and cooperation are crucial during such moments.

Important: We encourage all customers to create an unboxing video to record the damage before the customer receives the idol.

Should you receive a damaged idol, we will replace the idol or you will receive a full refund for the same (whichever procedure suits the scenario due to time constraints). The refund request will be valid only if an unboxing video of the idol is emailed to info@ganpatiwale.com.

We value your business and strive to achieve your satisfaction. If you have any concerns or questions, please feel free to reach out to our customer service team. We appreciate your cooperation and understanding in making your idol delivery process a cherished and blessed experience.